Legal Document

cerckex Terms and Conditions

This document sets out all the terms, rights, and responsibilities that apply to your use of the cerckex platform. Please read the full terms and conditions carefully before using the service.

Effective Date: 1 January 2026 — These terms and conditions were last updated.

1. Introduction and Applicability

These Terms and Conditions ("Terms") form a legally binding agreement between the organisation operating the cerckex platform ("cerckex", "we", "us") and you ("user", "member", "you"). By accessing the platform through the cerckex website, mobile version, or any other channel, you are considered to have fully accepted these Terms.

cerckex provides an online gaming and betting service for users in Bangladesh. Slot games, live casino, cricket betting, and other gaming products are available on the platform. These services are intended for persons aged 21 and above only.

We reserve the right to modify these Terms at any time. Continued use of the platform after any changes constitutes your acceptance of the revised Terms. We therefore recommend visiting this page regularly.

2. Account Registration and Eligibility

2.1 Age and Eligibility Requirements

To open and use an account on the cerckex platform, you must:

  • Be at least 21 years of age.
  • Have full legal capacity.
  • Operate only one account in your own name.
  • Be eligible to use this service in accordance with applicable local laws.

2.2 Accuracy of Registration Information

You must provide accurate, complete, and up-to-date information when registering an account. If false or misleading information is provided, cerckex reserves the right to suspend or terminate your account, and any pending balance may be forfeited.

2.3 Account Security

It is your responsibility to keep your account password and login details strictly confidential. You are responsible for all activity carried out through your account. If you suspect unauthorised use of your account, you must notify the support team immediately.

3. Deposits, Withdrawals and Payment Terms

3.1 Deposits

The following payment methods can be used to deposit funds into cerckex:

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Bank Transfer

The minimum deposit amount for each method is ৳100. Deposited funds must not be obtained through fraudulent means, and deposits from third-party accounts are strictly prohibited.

3.2 Withdrawals

The minimum withdrawal amount is ৳500. Once a withdrawal request is approved, funds generally reach your account within 30 minutes to 3 hours. However, this timeframe may be extended if a verification process is ongoing or an unusual transaction is detected.

Withdrawals will only be approved from verified accounts. Completion of the KYC (Know Your Customer) process may be required before submitting a withdrawal request.

3.3 Transaction Limits

cerckex reserves the right to set maximum limits on individual transactions. If a suspicious transaction is detected, cerckex may suspend or cancel the transaction without prior notice and may request additional documentation for investigation.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

cerckex offers new members a 200% bonus on their first deposit up to ৳20,000. For example: deposit ৳1,000 and receive a ৳2,000 bonus for a total balance of ৳3,000. Or deposit ৳22,000 and receive the maximum ৳20,000 bonus for a total balance of ৳42,000.

4.2 Bonus Wagering Requirements

To withdraw any bonus, you must wager the bonus amount 10 times (10x). The bonus balance cannot be withdrawn until the wagering requirement is met. The contribution rate toward wagering may vary by game category.

4.3 General Bonus Terms

  • Each bonus offer must be used within a specified time limit.
  • Collecting bonuses using multiple accounts is strictly prohibited.
  • cerckex reserves the right to modify, suspend, or cancel any bonus offer at any time.
  • If bonus abuse is detected, the account may be terminated and the bonus forfeited.
  • All promotional offers are subject to cerckex's discretion.

5. Fair Play and Anti-Fraud Policy

5.1 Prohibited Activities

The following activities are strictly prohibited on the cerckex platform:

  • Using any software, bots, or automated tools to gain a gaming advantage.
  • Colluding with other members to produce fraudulent outcomes.
  • Using the platform for money laundering or any illegal financial activity.
  • Intentionally exploiting system errors or bugs to gain an advantage.
  • Operating an account using another person's identity.

5.2 System Error Policy

If a system error causes an incorrect winning amount to be displayed, cerckex reserves the right to void the relevant transaction. In such cases, the user's original bet amount will be returned. It is your responsibility to report any error you notice to the support team immediately.

6. VIP and Loyalty Program Terms

6.1 VIP Tiers

cerckex operates three VIP tiers, each offering a weekly cashback benefit:

  • Bronze: Up to 0.3% weekly cashback.
  • Silver: Up to 0.5% weekly cashback.
  • Gold: Up to 0.8% weekly cashback.

6.2 VIP Tier Change Policy

Your VIP tier may be upgraded or downgraded based on your gaming activity and engagement on the platform. VIP benefits are non-transferable and are linked exclusively to the individual account. cerckex reserves the right to change the structure of the VIP program at any time.

7. Intellectual Property and Ownership Rights

All content on the cerckex platform — including logos, designs, software code, game graphics, text, databases, and other materials — is the intellectual property of cerckex or its licensors. You are granted a limited licence to use these materials for personal, non-commercial purposes only.

Redistributing, copying, reverse engineering, or using any cerckex content for commercial purposes without prior written permission is prohibited. Violations of this provision may result in legal action.

8. Privacy and Data Protection

How your personal information is collected, used, and stored is described in detail in our Privacy Policy. The Privacy Policy forms part of these Terms, and by using the cerckex platform you are considered to have accepted the Privacy Policy as well.

cerckex uses SSL encryption technology to keep your information secure. We follow the highest technical standards in data protection and your personal information is not shared with any unauthorised third party.

9. Limitation of Liability

9.1 Service Availability

cerckex strives to provide uninterrupted service at all times, but the service may be temporarily unavailable due to maintenance, technical issues, or other reasons. cerckex will not be liable for any losses arising in such circumstances.

9.2 Liability for Gaming Losses

Online gaming carries the risk of financial loss. You play at your own decision and risk. cerckex is not obligated to provide any compensation for losses incurred through gaming. To learn more about responsible gaming, please visit our Responsible Gaming page.

9.3 Third-Party Content

Content from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) is made available on the cerckex platform. These providers may have their own terms and conditions, and cerckex will not be directly liable for any issues with their services.

10. Account Closure and Termination

10.1 User Rights

You may request to close your account at any time via live chat or email. If any pending bets or wagering requirements are active at the time of the closure request, these will be settled first. Any remaining verified balance will be returned through the standard process.

10.2 cerckex Rights

cerckex may suspend or permanently terminate your account in the following circumstances:

  • Breach of any provision of these Terms.
  • Suspicion of fraudulent or illegal activity.
  • Discovery of false information or identity fraud.
  • Proven bonus abuse.
  • Failure to meet applicable legal requirements.

11. Responsible Gaming Commitment

cerckex is firmly committed to responsible gaming. We provide various tools to protect our users, including deposit limit settings, session time limits, and a self-exclusion facility.

If you feel your gaming habits are getting out of control, please contact our 24/7 live chat support. For more information on responsible gaming, please read our Responsible Gaming page. This service is for persons aged 21 and above only. Online gaming can be addictive — know your limits and keep it within the bounds of entertainment.

12. Dispute Resolution Process

12.1 How to Submit a Complaint

If you have any complaint regarding cerckex's services, please first contact our support team directly via 24/7 live chat or email. We will make every effort to resolve your complaint.

12.2 Applicable Law

Any dispute arising from these Terms will be resolved in accordance with the laws applicable to cerckex's jurisdiction. Both parties will first attempt to resolve the dispute through negotiation. If negotiation is unsuccessful, the matter will be resolved through the appropriate authority.

13. Contact and Support

If you have any questions or comments regarding these Terms, please contact our support team:

  • Live Chat: 24/7 direct support in Bengali — available from any page on the site.
  • Email: [email protected]

Our support team is always ready to provide the best resolution to your queries. cerckex values your satisfaction above all else as a safe and reliable platform.