🛡️ Safe Gaming Commitment

cerckex Responsible Gaming — your protection is our priority

cerckex believes entertainment should be enjoyable — not stressful. Our responsible gaming tools help you set your own limits and play safely.

Why is responsible gaming important?

Online gaming is a form of entertainment — but it stays healthy only when you remain in control. cerckex always wants every player to play within their financial limits and time limits, and to see gaming as a source of fun only — not a source of income.

Responsible gaming means staying within your means, playing within a set budget, and taking breaks when needed. cerckex provides various effective tools to keep you protected — such as deposit limits, time-out, and self-exclusion.

Our goal is to make cerckex a safe, fair, and enjoyable gaming environment — where every player is treated with respect and kept protected.

Age Restriction

cerckex strictly follows a 21+ age limit. Only individuals aged 21 or above may create an account and play on this platform.

  • Age is verified at the time of account creation
  • Accounts of underage users are closed immediately
  • A note to parents — control access on shared family devices

Our Protection Tools

cerckex gives you full control over your own gaming — use the tools below to stay safe.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded. Reducing the limit takes effect immediately; increasing it requires a 24-hour wait.

Time-Out

Temporarily suspend your account for a set period — from 24 hours up to several weeks. During the break, neither logging in nor betting will be possible. This is effective for reducing stress.

Self-Exclusion

For a longer break, choose self-exclusion. It is active for a minimum of 6 months and your account remains completely inactive during this period. Contact the support team to activate it.

Session Reminder

You will receive automatic notifications after playing for a set amount of time. The reminder will let you know how long you have been playing — helping you make informed decisions.

Bet Limit

Set the maximum amount you want to place on each bet in advance. Setting a bet limit significantly reduces the chance of a large loss and keeps your budget under control.

Loss Limit

Set a daily or weekly loss limit. Once the set limit is reached, no further betting will be possible. This protects against the risk of spending more money impulsively.

Rules for Setting Limits

Below is information about the different types of limits and when they take effect.

Limit Type Duration Decrease Increase
Deposit Limit Daily / Weekly / Monthly Immediate After 24 hours
Bet Limit Applies per bet Immediate After 24 hours
Loss Limit Daily / Weekly Immediate After 24 hours
Time-Out 24 hours — several weeks — Automatic after break
Self-Exclusion Minimum 6 months — Support contact required

* For any limit changes, contact our 24/7 live chat support.

Warning Signs of Problematic Gambling

If you notice the following signs in yourself, it is time to seek help. Awareness is the first step.

Pay attention to these signs

  • Feeling the urge to bet more to recover losses
  • Failing to cut down or stop gaming
  • Hiding gaming from family or friends
  • Borrowing money or spending savings for gaming
  • Feeling restless or irritable when unable to play
  • Prioritising gaming over work, family, or hobbies

Safe Gaming Habits

  • Set a fixed budget before you play
  • Set a time limit — and stick to it
  • Do not play more to try to recover losses
  • See gaming as entertainment, not a way to earn money
  • Do not play when stressed or under the influence of alcohol
  • Take regular breaks and spend time on other activities

How to Self-Exclude?

If you decide to take a break, follow the steps below — our support team will help you.

01

Contact Live Chat

Connect with our 24/7 Bengali live chat support and submit a self-exclusion request.

02

Choose a Duration

Let us know how long you want the break to be — you can choose from a minimum of 6 months up to permanent exclusion.

03

Identity Verification

Your account will be verified for security purposes. This is a quick and simple process.

04

Exclusion Takes Effect

Once the request is confirmed, the account is locked immediately and all marketing communications are stopped.


Support is always by your side

If you feel that gaming is having a negative impact on your life, talk to our support team today. Our trained team is always ready to help in Bengali.

24/7 Live Chat Support — in Bengali
[email protected]

We don't judge. We just help.

Safety Advice for Parents

Preventing underage access to online gaming sites is an important responsibility for parents. cerckex strictly follows the 21+ age limit, but for additional protection on shared family devices, please follow the advice below.

  • Do not share your cerckex account password with children or minors
  • Clear browser history and saved auto-fill passwords on shared computers or mobiles
  • Use parental control software on devices for child protection
  • Have open conversations with your children about online gambling
  • If you have concerns, notify our support immediately — we will review the account

cerckex's Commitment

We never target advertising at minors. Our marketing is created entirely for adult audiences. No child or teenager is welcome on our platform — and we uphold this policy strictly.

Frequently Asked Questions

Find answers here to frequently asked questions about responsible gaming.

Yes, you can change your deposit limit at any time. However, reducing the limit takes effect immediately, while increasing it has a 24-hour delay — this helps prevent impulsive decisions. Contact our live chat support to make changes.

Yes, your account balance will remain completely safe during self-exclusion. You can make a withdrawal after the exclusion period ends. Contact the support team for more details.

A time-out is a temporary break — usually from 24 hours to a few weeks. Once the set period ends, the account becomes active again automatically. Self-exclusion is a long-term solution — active for a minimum of 6 months, and support team assistance is required to activate it.

First, contact cerckex's 24/7 live chat support — our team will help you set up self-exclusion or other protection tools. For mental health support in Bangladesh, you can contact the psychiatry department of your nearest hospital.

No, a self-exclusion request can only be made by the account holder themselves. However, if you believe a loved one is having a problem, please email [email protected] — we will review the situation and take appropriate action.

No. Once self-exclusion is active, cerckex will not send you any promotional messages, offers, or marketing communications. This applies until the exclusion period ends.

Enjoy Responsibly —
Welcome to cerckex

Know your limits and enjoy gaming in a safe environment. Our vast game library, cricket betting, and live casino are waiting for you.

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