cerckex Privacy Policy
Your Information, Your Rights
Your personal information is our highest priority. This policy transparently explains how cerckex collects, uses, and keeps your data secure.
1. Introduction and Scope
cerckex (referred to as "we", "our", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This privacy policy applies to the use of cerckex's website cerckex.lat and all its associated services. By registering on our platform or using our services, you are considered to have agreed to the terms described in this policy.
This policy tells you what information we collect, why we collect it, how we use it, and what your rights are. We ask that you read this policy carefully before using our services. Our support team is always ready to answer any questions.
2. What Information We Collect
cerckex collects various types of information — information you provide directly, information collected automatically, and information received through third parties. Details are set out below.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification — only persons aged 21 and above may register)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Documents required for identity verification (National ID card or passport)
- Financial information — bKash, Nagad, Rocket, or Upay account numbers, bank account details
- Any information you provide when contacting our support team
2.2 Information Collected Automatically
- IP address and device type
- Browser type and version, operating system
- Date, time, and session information for site visits
- Browsing behaviour collected through cookies and similar tracking technologies
- Game play history, bets, and financial transaction logs
2.3 Information Received Through Third Parties
For identity verification or fraud prevention purposes, we may receive information from verification services or payment processors. This information is used only for specified purposes and is stored securely.
3. Purpose of Using Your Information
cerckex uses your information only for legitimate and necessary purposes. The main purposes for which we use data are set out below.
Your information is used to create, verify, and manage your account, process transactions, and maintain service quality.
Your information is analysed to ensure platform security, detect suspicious activity, and prevent money laundering.
Your contact information is used to resolve issues, process complaints, and provide personalised support.
By analysing your usage patterns, we improve the platform experience and provide content according to your preferences.
Your email or mobile number is used to send important updates, promotional offers, bonus information, and service-related notifications.
Your information may be required to comply with regulatory requirements, meet tax and audit needs, and resolve legal disputes.
4. Cookies and Tracking Technologies
Cookies and similar technologies are used on the cerckex website. These are stored as small data files in your browser and help improve your experience.
Types of Cookies We Use
- Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions and keeping security features active.
- Performance Cookies: Collect anonymous statistics to understand which parts of the site are used most.
- Functionality Cookies: Help remember your preferences, such as language selection or display settings.
- Targeting Cookies: Used to show relevant content and offers based on your interests.
You can disable cookies at any time by changing your browser settings. Please note that disabling some cookies may cause certain features of the site to not work properly.
5. Information Sharing and Disclosure
cerckex never sells your personal information to third parties or shares it for commercial purposes. However, limited information may be shared in the specific circumstances described below.
5.1 Service Provider Partners
Trusted third-party services are used for payment processing, identity verification, and managing technology infrastructure. These partners can only access the information needed for their specific tasks and are bound by strict confidentiality agreements.
5.2 Legal Requirements
In the case of court orders, valid requests from government authorities, or legal obligations, we may be required to disclose necessary information. In such situations, we will always seek to protect your interests within the bounds of the law.
5.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Should such an event occur, we will provide prior notice and the new entity will also be required to follow the same privacy standards.
6. Data Security Measures
cerckex applies industry-standard technical and organisational measures to ensure the security of your information. Our key security measures are set out below.
- SSL/TLS Encryption: All data transmission between you and our servers is protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain text — it is stored using a strong cryptographic hashing algorithm.
- Two-Factor Authentication: A two-step verification option is available for added security on your account.
- Access Controls: Our staff can only access the data necessary for their work, and every access is logged.
- Regular Security Audits: Our systems undergo regular security testing and audits.
- Data Backup: Your information is regularly backed up on secure, encrypted servers.
However, it is not possible to guarantee that any transmission of information over the internet is completely secure. We therefore ask that you do not share your login details with anyone, and that you notify our support team immediately if you notice any suspicious activity.
7. Your Rights and Options
You have a number of important rights regarding your personal information. cerckex fully recognises and respects these rights.
If you wish to know what information we hold about you, please contact our support team.
If any information on your account is incorrect or out of date, you may request that it be corrected.
In certain circumstances you may request that your information be deleted, however some information may need to be retained due to legal obligations.
You may object to marketing communications or certain types of data processing.
You may request to receive the information you have provided in a structured format.
For data processed on the basis of consent, you may withdraw your consent at any time.
To exercise these rights, please contact us. We will respond to your request within 30 days of receipt.
8. Data Retention
cerckex retains your information only for as long as it is needed to provide services or to meet legal obligations.
- Account Information: For as long as your account is active, and for a specified period after closure in accordance with legal requirements.
- Financial Transaction Records: Retained for the required period for audit and regulatory purposes.
- Communication Logs: Support tickets and chat history are retained for a specified period.
- Technical Logs: Retained for a short period for security and performance analysis.
After the specified period, your information is securely deleted or anonymised so that you can no longer be identified.
9. Protection of Minors
cerckex is for persons aged 21 and above only. We do not knowingly collect or process information from any minor. If we learn that a minor is using our services, we will immediately close that account and delete the relevant information.
If parents or guardians believe their child is using our platform, please contact us. We will act promptly.
10. Changes to the Privacy Policy
cerckex may review and update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through a notification on the platform.
The updated policy will take effect from the date of publication. Continued use of our services after any changes will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.
11. Contact Us
If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact us. Our dedicated privacy team will review your matter with due care.
Email Support: [email protected]
Live Chat: 24/7 direct chat support — chat with us in Bengali
We are committed to responding to all your requests promptly and responsibly.